Answered By: Bob Flatley
Last Updated: Aug 25, 2020     Views: 56

Kanopy's authentication setup is different than other vendors. If you’ve logged in before it remembers you and should resolve correctly to the video however if you haven’t logged in before or it’s been a while since you last logged in you have to click on the Watch Now button at the bottom of the film (not the login button at the top – I know it’s confusing) and it will then take you thru the library's authentication system. I made a short video that shows the process.

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